Refund Policy

Refund Policy

Thank you for choosing for your educational needs. We strive to provide high-quality services to help you prepare for competitive exams, particularly UPSC (Union Public Service Commission) exams. We understand that situations may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be issued.

1. Eligibility for Refunds:

1.1. Course Subscription Refunds: We offer course subscriptions that may be eligible for a refund. Refund eligibility is determined based on the type of subscription and the circumstances.

1.2. Study Material Refunds: Study materials, such as e-books and other downloadable resources, are generally not eligible for refunds due to the nature of digital products. However, exceptions may apply, and eligibility will be considered on a case-by-case basis.

2. Refund Period:

2.1. Course Subscription Refunds: Refund requests for course subscriptions will be considered within 10 days from the date of purchase. After this period, refunds may not be granted.

2.2. Study Material Refunds: Refund requests for study materials will be considered within 2 days from the date of purchase. After this period, refunds may not be granted.

3. Grounds for Refunds:

3.1. Technical Issues: If you encounter technical issues that prevent you from accessing and using our services, and we are unable to resolve these issues within a reasonable timeframe, you may be eligible for a refund.

3.2. Course Cancellation: In the event that we cancel a course or subscription service, you will be entitled to a full refund for the remaining unused portion of the course or subscription.

3.3. Quality Concerns: If you are dissatisfied with the quality or content of our paid services, you may request a refund. We may require feedback or documentation to substantiate your claim.

4. Refund Request Process:

To initiate a refund request, please contact our support team at click here. Please provide the following details:

  • Your name and contact information.
  • Order number or transaction ID.
  • Reason for the refund request.

Our team will review your request and respond within 7 business days to inform you whether your request is approved or denied. If approved, the refund will be processed according to the payment method used for the original purchase.

5. Non-Refundable Items:

Please note that the following items are generally non-refundable:

  • Services and products purchased outside of (e.g., third-party courses or materials).
  • Downloadable study materials after 2 days from the date of purchase.
  • Subscription renewals or recurring payments after the initial refund period has passed.

6. Changes to the Refund Policy: reserves the right to modify or update this Refund Policy at any time. Users are encouraged to check this page periodically for any changes. Your continued use of our services after any modifications signifies your acceptance of the updated policy.

We value your trust and strive to provide excellent educational resources. If you have any questions or concerns about our Refund Policy, please contact us.

Last Updated: 21/10/2023